XsquareHub

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Privacy Policy

Last Updated: August 27, 2026

1. Introduction

Welcome to XSquareHub (“we,” “our,” or “us”). We provide a comprehensive WhatsApp Business CRM and Conversation Cloud Platform designed to help businesses automate, manage, and scale their customer communications.

We respect your privacy and are committed to protecting the personal data of our users, clients, and their end-customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software-as-a-service (SaaS) platform, or integrate with our WhatsApp Business API solutions.

2. Information We Collect

We collect information directly from you, automatically when you use our platform, and from third-party integrations.

A. Personal Data You Provide Directly

  • Account Information: Name, business email address, phone number, company name, and password when creating an account.

  • Billing & Payment Details: Payment details, billing address, and transaction history (processed securely via encrypted payment gateways).

  • Support & Feedback: Information provided when contacting customer support, requesting demos, or submitting queries.

B. Data Processed on Behalf of Customers (End-User Data)

When you use XSquareHub to communicate with your customers via WhatsApp Business API or webhooks, we process data on your behalf as a Data Processor:

  • Contact Lists: Names, phone numbers, and profile details uploaded by you.

  • Messaging Data: Chat logs, automated responses, template usage, and delivery statuses required to fulfill our messaging service.

C. Automatically Collected Data

  • Usage & Device Information: IP addresses, browser types, operating systems, referring URLs, and feature interactions.

  • Cookies & Tracking Technologies: We use cookies, session pixels, and web beacons to enhance platform functionality, remember user preferences, and analyze website traffic.

3. Third-Party Integrations & Services

To provide seamless CRM and automation services, XSquareHub integrates with trusted third-party platforms. These third parties collect and process data in accordance with their privacy policies:

4. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To Deliver Services: Setting up accounts, facilitating WhatsApp messaging, routing support tickets, and maintaining platform uptime.

  • Platform Optimization: Enhancing user interface (UI), testing new automation features, and troubleshooting bugs.

  • Customer Support: Resolving queries, offering technical guidance, and providing account-related updates.

  • Marketing & Communication: Sending product updates, promotional offers, and newsletters (you may opt out at any time).

  • Security & Compliance: Detecting fraudulent activity, protecting system integrity, and adhering to legal obligations.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third-party marketers. Data is shared only under the following circumstances:

  • Service Providers: Trusted vendors assisting in hosting, infrastructure maintenance, payment processing, and email delivery.

  • Compliance & Legal Obligations: When required by law, subpoena, or government authority to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the business assets.

6. Data Retention & Security

  • Security: We implement enterprise-grade security controls, SSL encryption, secure server architecture, and access control policies to protect your data against unauthorized access, loss, or misuse.

  • Retention: We retain personal data only as long as necessary to provide our services, satisfy legal requirements, or resolve disputes. Account data is deleted upon written request or termination of the agreement, subject to backup policies.

7. Your Privacy Rights & Choices

Depending on your geographic location, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccurate personal details in your XSquareHub dashboard.

  • Deletion (Right to be Forgotten): Request permanent deletion of your account and personal records.

  • Opt-Out: Unsubscribe from promotional communications using the “Unsubscribe” link in any email.

8. Children’s Privacy

XSquareHub services are meant strictly for business entities and adults. We do not knowingly collect personal data from individuals under 16 years of age. If you discover that a child has shared information with us, please contact us immediately for deletion.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. The revised policy will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

 

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