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Terms and Conditions

Last Updated: August 27, 2026

1. Agreement to Terms

By registering, accessing, or using the platform, websites, services, or applications provided by XSquareHub (“Company,” “we,” “us,” or “our”), you (“User,” “Client,” or “Customer”) agree to be legally bound by these Terms and Conditions (“Terms”). If you do not agree to all of these Terms, you must immediately cease using XSquareHub services.

2. License & Service Scope

Subject to compliance with these Terms and payment of applicable subscription fees, XSquareHub grants you a limited, non-exclusive, non-transferable, revocable license to access and use our WhatsApp Business CRM, chat automation tools, and messaging cloud platform solely for your internal business operations.

3. Account Registration & Security

  • You must provide accurate, complete, and updated information during the account creation process.

  • You are solely responsible for safeguarding your login credentials, API keys, and access tokens.

  • Accounts registered by automated methods or bots are strictly prohibited.

  • You must notify XSquareHub immediately upon discovering any unauthorized use or breach of security.

4. Acceptable Use Policy & Prohibited Conduct

XSquareHub is designed strictly for legitimate business communications. You agree not to use the platform for:

  • Sending unsolicited bulk messages (SPAM) or violating WhatsApp’s Business & Commerce Policies.

  • Facilitating illegal activities, fraudulent schemes, or deceptive marketing.

  • Distributing malware, phishing links, or unauthorized software.

  • Harassing, abusing, or violating the privacy rights of end-users.

  • Transmitting content that is unlawful, defamatory, obscene, or hateful.

Violation of these policies will result in immediate suspension or permanent termination of your XSquareHub account without prior notice or refund.

5. Subscriptions, Fees, & Payments

A. Billing & Renewals

  • Subscription Cycles: Subscriptions are offered on monthly, quarterly, or annual plans and are billed in advance on a recurring basis.

  • Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

B. Third-Party Messaging Fees

  • Messaging fees assessed by Meta / WhatsApp Business API are separate from XSquareHub’s platform subscription fees.

  • You are responsible for maintaining a sufficient balance for API consumption, webhooks, and message-based utility charges.

C. Refund & Cancellation Policy

  • Non-Refundable: All subscription fees, upgrades, add-ons, and prepaid messaging credits are strictly non-refundable.

  • No partial refunds or credits will be issued for unused portions of a billing period or mid-cycle downgrades.

  • You may cancel your subscription at any time via your account dashboard; access will remain active until the end of your current paid billing period.

6. Third-Party Integrations & WhatsApp API

  • XSquareHub interfaces with Meta (WhatsApp), Google, and other third-party providers.

  • We do not control and are not liable for service outages, policy updates, API modifications, or account bans enforced by Meta or third-party platforms.

  • You must comply with all third-party terms of service, including Meta’s WhatsApp Business Terms.

7. Data Protection & Intellectual Property

  • Intellectual Property: All software, algorithms, trademarks, UI designs, logos, and platform graphics remain the exclusive property of XSquareHub.

  • Customer Data: You retain ownership of all contacts, customer chat histories, and data submitted to the platform.

  • Privacy Compliance: Both parties agree to handle personal data in accordance with our Privacy Policy and applicable data privacy laws.

8. Account Termination & Data Retention

  • By Customer: You may terminate your account at any time by requesting account closure.

  • By XSquareHub: We reserve the right to suspend or terminate accounts that breach these Terms, fail to pay invoices, or pose security risks.

  • Data Retention Post-Termination: Upon termination, your data will be retained for up to 90 days to allow for reactivation or export, after which it will be permanently deleted from our servers.

9. Limitation of Liability & Warranty Disclaimer

  • As-Is Service: XSquareHub is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

  • Limitation: To the maximum extent permitted by law, XSquareHub shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of business profits, lost data, or messaging delivery delays caused by external network failures.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of material changes via email or dashboard notifications. Continued use of the platform after updates constitutes acceptance of the revised Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any legal action or dispute arising out of these Terms shall be settled in competent local courts.

12. Contact Information

For any legal inquiries, billing questions, or clarification regarding these Terms, please contact us:

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